Terms & Conditions

1. Overview

(a)  Thank you for using Erin Living. Erin Living (the Platform) is a mobile app and manager interface that enhances and streamlines the living experience of apartment residents, visitors, owners and building managers (collectively, Users).
(b)  The Platform is operated by Erin Ops Pty Ltd (ABN 78 0629 362 027) (Erin Living, us, our, we).
(c)  These Terms and Conditions form a binding contractual agreement between the user of the Platform (User, you) using or accessing the Platform and us (Agreement). Before accessing and using the Platform, please read these Terms and Conditions carefully. By accessing and using the Platform you acknowledge you have read, understood and agree to comply with:
     (i) these Terms and Conditions;
     (ii)  our Privacy Policy; and
     (iii) any other terms, policies or notices published on the Platform, (collectively, Terms).
(d)  If you have any questions about the Terms, you can contact us at hello@erinliving.com.
(e)  If you do not agree to the Terms, as amended from time to time, in whole or in part, you must not access or use the Platform.
(f) We reserve the right to amend the Terms at any time, and by continuing to use the Platform, you accept the Terms as they apply from time to time.

2. Overview

(2.1)  The Platform is comprised of a web app and a mobile app that allows Users to perform a number of tasks, depending upon building configuration. These may include the following:

(i)    apartment residents (including renters and owner-occupiers) (Residents) can:
       (a)    schedule moving in and moving out dates with their Manager, including to arrange lift and garage access;
       (b)    check availability of and book shared amenities like dining and barbecue areas, cinemas, pool areas, gyms, etc;
       (c)    access shared amenities through keyless digital keys;
       (d)    view and manage upcoming and past bookings of shared amenities;
       (e)    book and access parcel lockers for delivery of parcels and packages;
       (f)    report defects or maintenance issues affecting your apartment or the common areas of the building;
       (g)    receive notifications and alerts from Managers on news or information affecting your building;
       (h)    view a feed of news and alerts from the Manager regarding your building and local area;
       (i)     contact and instant message your Manager directly in the Platform;
       (j)     view, manage and update your details and apartment details;
       (k)     receive information about and facilitate the Residents signing up for particular services or utilities, such as electricity, internet and other building services,

(ii)  apartment owners (who may be an owner-occupier or may be a landlord if they are not the Resident in respect of their unit) (collectively, Owners) can:
       (a)     report defects or maintenance issues affecting your apartment or the common areas of the building;
       (b)     receive notifications and alerts from Managers on news or information affecting your building;
       (c)     view a feed of news and alerts from the Manager regarding your building and local area;
       (d)     contact and instant message your Manager directly in the Platform; and
       (e)     view, manage and update your details and apartment details,

(iii) temporary users, guests, authorised servicepeople or delivery persons (Visitors) can:
       (a) access common areas or shared amenities using digital keys; and
       (b) access an individual’s apartment lock using a digital key where a Resident has invited them, 

(iv)  residential/apartment building managers, property managers, facility managers and owner’s corporation managers (Managers) can:
       (a)    view and oversee all activity relevant to common areas in a building under management;
       (b)    schedule and coordinate Resident move in and move out dates;
       (c)    view a dashboard of key information regarding Residents and the building;
       (d)    view a building snapshot with key information relevant to each building;
       (e)    view Resident profiles with key information and interactions;
       (f)    view and manage Resident bookings of shared amenities and common areas;
       (g)    receive, respond to and manage reported defects or maintenance issues for apartments and common areas of the building;
       (h)    send messages and alerts to Residents on issues affecting the building;
       (i)     set up and invite new Residents;
       (j)     set up new building profiles with key information for Residents; and
       (k)     view information about whether Residents are using or signed up to particular services such as electricity provided through the building's embedded networks.

(2.2)   We are actively developing new features and functionality for the Platform. As such, the above is an indication only, and is not an exhaustive list of the features of the Platform.

(2.3)   We act as an intermediary between Residents and Managers, and between non-Resident Owners and Managers (collectively, Users) and our role includes providing and facilitating access to the Platform. In providing the Platform functionality including facilitating access to digital keys, we are not by this Agreement offering or supplying any interest in land. To avoid doubt, we are also not the supplier of essential services such as electricity or gas to buildings or apartments.

(2.4)   We do not become a party to or participant in any contractual relationship between Users. We are not acting as an agent in any capacity for any User, except to the extent outlined in this Agreement.

3. Registration and Access to Platform

(a)   If you are a Manager, then when you commence management services at a participating apartment building, or your body corporate or owner’s corporation elects to use the Platform, your body corporate or owner’s corporation will provide us with your details, including your name, phone number and email address.
(b)   If you are a Resident or an Owner, then when you purchase or lease (as applicable) an apartment in a participating apartment building, your Manager or the Property Developer may provide us with your name, phone number, email address and unit number. You may also choose to register directly in which case we may confirm your details with a Manager.
(c)   To use the Platform, you must activate your account with us (Account), nominate a password and accept these Terms which forms a contractual relationship between you and us, and you must also accept our Privacy Policy.
(d)   If you are a Manager, you must ensure that all Resident and Owner registration information that you provide to us to create a new Resident Account or Owner Account is complete and accurate.
(e)   If you are a Resident or an Owner, you must ensure that your Account information is accurate and up-to-date when you activate your account. If your Account information changes, you must promptly update your Account to reflect those changes.
(f)   By accessing and using the Platform, you represent and warrant that:
      (i)       you have the right, authority and capacity to agree to and abide by the Terms;
      (ii)      we have no control of the conduct of our Users and your interactions with other Users (whether in person or online) and your obtaining of any information and advice is at your own risk;
      (iii)     we are not obliged to confirm the identity of any Users but may, at our discretion, take reasonable steps to ensure User details are accurate;
      (iv)     we do not guarantee the existence, availability, suitability, legality or safety of any products or services made by Users on the Platform;
      (v)      you are responsible for maintaining the confidentiality of your Account registration information at all times and, in the case of Managers, all Resident and Owner Account information secure and confidential;
      (vi)     if you use the Platform's functionality to invite an additional User to be associated with your Account (for example, a co-Owner, or Visitor):
                (A)     you are responsible for the accuracy of that additional User's information you provide via the Platform and for ensuring the additional User has agreed to comply with the Terms in respect of their access to and use of the Platform;
                (B)     you are responsible for ensuring that the information accessible to that additional User is lawfully permitted to be shared with that User;
                (C)     you will not share access to the Platform with the User in a manner that is contrary to the safety, security, building rules or any laws/regulations which may apply; and
                (D)     you will use the Platform's functionality to remove/uninvite each such additional User from further accessing the Platform in connection with your Account as soon as their reason for having access is completed, and you will be responsible for any failure to do so including for any loss due to any unauthorised access by that User;
      (vii)    except as otherwise expressly set out in the Terms, your access to and use of the Platform is non-transferable;
      (viii)   we reserve the right, but are not obliged, to monitor, review, verify, edit, modify or delete material, content, data or information created, generated or transmitted by Users through the Platform (User Content);
      (ix)     we do not control and are not responsible for the accuracy of User Content;
      (x)      if you are a Manager and are using the Platform on behalf of a company, that company is taken to have accepted the Terms and you are taken to have been duly authorised to bind the company; and
      (xi)     you will use the Platform in a manner consistent with any and all applicable laws, regulations and all other Erin Living policies.
(h)     By registering for an Account, you agree that we or our partners may from time-to-time send you text (SMS) messages as part of the normal business operation of your use of the Platform. You may opt-out of receiving SMS messages from us by contacting us and you acknowledge that opting out of receiving SMS messages may impact your use of our Platform.

4. Use of Platform

You must:
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(a)   use the Platform for lawful purposes only;
(b)   not commit any act or engage in any practice that:
       (i)    is harmful to Erin Living’s systems, brand, reputation or goodwill; or

       (ii)  interferes with the integrity of the Platform, including, but not limited to, by hacking, transmitting any viruses, spyware, malware or any other code of a destructive or disruptive nature;


(c)   not create Accounts with us through unauthorised means, including by using an automated device, script, bot or other similar means;


(d)   not restrict, or attempt to restrict, another User from using the Platform;
(e)   not encourage or facilitate violations of the Terms;
(f)    not distribute or send communications that attempt to sell goods nor services to other Users or contain spam, chain letters, or pyramid schemes;
(g)   not harvest or otherwise collect information about others, including Account registration information, without their consent;
(h)   not bypass measures used to prevent or restrict access to our Platform;
(i)    not interfere with the privacy of, harass, intimidate, act violently or inappropriately towards or be discriminatory against another User; and
(j)    not infringe any intellectual property rights or any other contractual or proprietary rights of another User or third party.

5. Special Terms for Platform features

5.1 Parcel Lockers


(a)   Parcel locker use and access is provided by Last K Ventures PtyLtd (ACN 613 910 571), operating as Groundfloor™ (Groundfloor) which is integrated into the Platform for seamless use.
(b)   By using the parcel access feature of the Platform, you agree and acknowledge that you are bound and will abide by any terms, conditions and reasonable directions of Groundfloor regarding your use of the parcel lockers.
(c)   We take no responsibility and will not be liable to you for any use or misuse of the parcel locker service, or for any loss you incur as a result of using the parcel locker service.


(d)   Any amounts payable to Groundfloor are the sole responsibility of your owner’s corporation and will be paid directly to Groundfloor.

5.2 Other third party terms
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(a)  Any third party products which are integrated with the Platform and that you choose to use in connection with the Platform are the responsibility of the respective third parties. As between Erin Living and you, you are solely responsible for the choice to connect with and use the integration with those third party products.
(b)  You must review the terms and conditions and any applicable privacy policy made available by the provider of the third party products before deciding to use those integrations and products.
(c)  We will take reasonable steps to test the integration between the Platform and third party products before allowing them to provide data to and receive data from the Platform, but we are not responsible for the use or misuse of data the relevant third parties receive from the Platform, or for any errors in their products or the integrations between their products and the Platform, except solely to the extent caused by our gross negligence or wilful misconduct.

6. User Content

(a)   You are solely responsible for User Content:
     (i)    you post, publish or otherwise transmit through the Platform; and
     (ii)   you obtain through accessing or using the Platform.
(b)   You grant us a royalty free, worldwide, perpetual, irrevocable, non-exclusive, transferable, assignable, sub-licensable license to use, reproduce, modify, copy, store, share and exploit your User Content for our business or commercial purposes.
(c)   The views expressed in any User Content are the views of Users and not those of us unless specified otherwise. We are not responsible for and disclaim all liability in respect of any comments, views or remarks expressed in any User Content. We encourage you to report problems, offensive content or comments and malicious use of the Platform to Erin Living.

7. Fees